Business process changes have the power to redefine the economics of an industry, as Henry Ford did to the automobile industry by introducing the idea of a single, continuous manufacturing process. Today the Internet and e-business applications are driving similar changes at companies that know how to change their business processes to take advantage of these new technologies.

This book not only describes how to analyze and redesign business processes, it also describes a general strategy that companies can use to coordinate the work of business and IT managers and supports the approach with a wide variety of examples and case studies of successful business process change..

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Gary E. Smith
BPM Architect Series